Washington Diamond offers a no-questions asked money back guarantee within ten days of your purchase if you are not satisfied. You can either exchange it for another style or item, or we will refund your money 100%*.
Even after the ten-day period has passed, we will still work with you to resolve any issues. Washington Diamond is willing to do whatever it takes to make sure you are confident with your diamond shopping experience.
*Please Note: We cannot offer a refund on certain special orders, but we will tell you this in advance of purchase.
Our Satisfaction Promise
Our success depends upon your continued satisfaction with your jewelry purchases. That is why we stand by the quality and craftsmanship of each piece. We encourage you to seek an outside analysis of your purchase by an independent appraiser to further validate its quality and our craftsmanship. We want your experience at Washington Diamond to be memorable and worth your time and money.
You are always protected against defects in materials and workmanship. If any defects are identified, we will replace or repair the item, or make some other concession at our discretion.
See our guarantee for more details.