If you had a category entitled, "ECSTATIC!!" that would be more appropriate!
I've done business with Tom for close to 20+ years and had bought my wife's engagement ring with him, my brother's engagement ring, my brother in law's engagement ring and LOTS of other diamond jewelry.
I just recently bought a pair of gorgeous diamond earrings totaling about $30K, merchandise unseen, and could not be happier (that's how much I trust Tom)!
Tom's savvy advice/recommendations goes without question on what to pick along with knowing he has the best most competitive diamond prices out in the market! But the most important element I see in Tom is his INTEGRITY, which is extremely hard to find with any type of vendor these days.
Tom and his staff are nothing short of outstanding, he's not only got quality merchandise and great prices.... he’s someone you can TRUST!
Retired Senior Naval Officer
We worked with Walter from Washington Diamond for the engagement ring as well as the wedding bands.
He was one of the most straightforward jewelers we talked to when looking for engagement rings and was very receptive and worked with us on designing the rings for my wife based on what she liked; as well, the prices were very reasonable.
Washington Diamond offers unsurpassed value and expertise. My wife and I went to many stores but Washington Diamond was the only one that solved our problem. She wanted a wedding band that fit snugly against her engagement ring.
All the other stores said she had to get either an unsightly curved band or an equally unsightly dual band.
Tom at Washington Diamond was the only one who suggested a slight modification that both improved the engagement ring and allowed it to sit snugly next to the preferred wedding band.
They saved us 40% to boot.
Just wanted you to know that my bride is extremely happy with her rings. They are beautiful, and she is receiving compliments every day from friends and strangers (which, as we know, is extremely important to a new wife;).
I also had a wonderful buying experience at Washington Diamond. I felt that I paid a reasonable price for the value and quality that I received. I will happily recommend WD to my family, friends and associates.
- P McC. -
I recently purchased a pair of earrings from the Washington Diamond in Falls Church, Virginia.
The diamonds were a gift for my wife for our wedding anniversary. I had spent a considerable amount of time looking for the perfect pair of earrings at the best price.
I had checked all of the big brand stores in the Washington D.C./ Northern Virginia area and found that Washington Diamond consistently provided a better quality diamond at a better price, with impeccable service.
Each of the staff members we dealt with at Washington Diamond was very knowledgeable and helpful. They took the time to help me make the right purchase and never pressured me.
In addition to exquisite diamonds, their custom made settings were absolutely incredible.
I am now a committed customer and will save a lot of time in the future by going straight to Washington Diamond.
- Steve, Reston
My fiance and I worked with Tom to create a bridal set, and I was most interested in finding a good quality diamond at a reasonable price.
I had researched diamonds enough such that I thought I knew exactly what I wanted.
But Tom educated me and offered helpful advice. He helped me select a slightly different diamond that was a much better buy than what I had originally planned.
And for those who think buying a diamond over the Internet is a better deal, I can say I believe my diamond was far higher quality for the same price than diamonds I had researched at online providers.
Tom was very professional, trustworthy, and great to deal with. We'll definitely be repeat customers.
Tom of Washington Diamond has been providing me with exquisite gifts of jewelry for my wife, at a reasonable cost, for over 20 years.
He is a master of his craft and a delight to deal with. I recommend him wholeheartedly.
Working with Walter to select a ring and a diamond was a great experience.
I'm extremely satisfied with both the quality and price and was very proud to present the ring to my (now) fiance when I asked her to marry me. She absolutely loves it!
- B. B.
Personalized help, beautiful stones and settings, very well prices, listed on Washingtonian Best, and location.
-B.C. and H.G.
They understood our wants/needs and budget and went above and beyond to give us the best quality for our money.
I wanted a local store with very competitive prices.
Those, combined with your great customer service made your store stand above and beyond the rest.
Provided better quality at better price.
Most helpful, best customer service and competitive pricing.
Value and service is the best.
Washington Diamond had the items we wanted at the prices we wanted to pay.
F and A
Excellent personal service at a reasonable price, but even if it weren't absolutely the cheapest price, the service is well worth it.
The ring was a big hit. Our independent appraisal was also a satisfactory experience.
We are very happy with both price and product. We shall recommend your business should the occasion arise.
We would also strongly consider your business for future purchases. Thank you for a pleasant shopping experience.
- Jesse C.
I just wanted to write and tell you how much I appreciated your time and commitment to helping me select a setting for a diamond I owned.
This was for an engagement ring. I believe it was back in middle May when I came in to look.I had visited other jewelers before considering Washington Diamond and after just the brief time with you I noticed the difference.
One thing that helped me decide on Washington Diamond was your approach. At other places I felt pressured and noticed a "salesman" type mentality.
You looked out for my best interests while not going beyond my set boundaries.
I must admit, when looking elsewhere and speaking with others about purchasing a ring, I became anxious.
However, your no pressure approach alleviated any nervousness I had.
Your honesty and knowledge made the purchase a pleasant event. From the professional staff to the fair price I paid, the whole experience was great!
The ring came out even better than I imagined. I proposed shortly after picking up the ring and she said yes! She loves it and cannot stop looking at it.
She is as satisfied with the ring as I am. We will be in to pick out our wedding bands shortly. Hope to see you soon!.
- J.R., Centreville, VA
Words cannot express how happy you have made my fiancee and I feel.
Your expertise in gemology assisted us in getting, slightly larger & more brilliant stone without any additional expense. Thank you so much! ... the extra time you spent with me and my situation made all the difference between "Tragedy and Tranquillity"
- LH,Reston, VA
You advised me to shop around and compare before purchasing any stone. Well I took your advice and having the good fortune of being in the Navy, I compared your prices to other retailers...and your prices couldn't be beat!!!
My fiance and I were thrilled with Washington Diamond. We were treated professional...and you carried far more diamonds in the price/shape/ quality range we were interested. I'm so grateful we shopped at Washington Diamond
- FS, Silver Spring MD
The diamond ring we bought is exactly the ring we were looking for. The stones are beautiful, the workmanship is excellent, the price is the best around, the people were nice and honest. I encourage you to look very closely at Washington Diamond.
Taking into consideration the quality of diamonds that you offer and compared with the majority of jewelry dealers in the Washington & No.VA. area; your prices were extremely reasonable.
I was impressed by your knowledge, demeanor and quality of the diamonds you sell. You were very responsive to my needs and I felt I received excellent value for the stone I selected.
- MB, Washington DC.
Washington Diamond carries Canadian non-conflict diamonds, offers competitive prices, and has a friendly and informative sales staff. I bought my wife's engagement ring here and have never second-guessed my decision. Having considered much of the competition in my own search, I've gladly shared my recommendation of Washington Diamond with several friends." Thanks and best wishes.
- M. Hamilton
Great prices and friendly service!
- Jim Worthen
Great value, friendly and patient service, Tom is wonderful.
- Steven F
I've known Tom's family for 26 years - they are 'my' jeweler. Integrity - honesty - straight up consumer educators, and their first priority is to respect and ultimately serve the customer. And I know their inside values first hand, as I also worked for (and was trained by them) in the early 80's.
- Elizabeth Wendel
Washington Diamond carries Canadian non-conflict diamonds, offers competitive prices, and has a friendly and informative sales staff. I bought my wife's engagement ring here and have never second-guessed my decision. Having considered much of the competition in my own search, I've gladly shared my recommendation of Washington Diamond with several friends.
- Mark H
I can't say enough about how much I appreciated Washington Diamond's help in choosing a ring.
The process was so much easier than I ever thought it would be and the customer service is outstanding!
- Jake S.
No complaints at all. The girls at the front counter were very sweet, prompt and professional. I was in and out in less than 5 mins to drop off something to be sized and cleaned.
No pressure sales, honest and very informative. I hope to go back here for other goodies soon :)
- Christine R. from Yelp.com
I had heard from my wife about Washington Diamond but had not been a customer until recently -- but I will definitely return in the future.
I found the salesperson very helpful, friendly, patient and knowledgeable. She listened carefully to understand what I was looking for and helped me focus on a few ideas for a surprise gift for my wife.
As I narrowed my choices, I found Tom very helpful in explaining the value of the different pieces of jewelry I was looking at -- but without pressuring me. Perhaps most impressive, I received an email from the store to make sure that my wife liked my choice -- which she definitely did.
- Mark L. from Yahoo Reviews
I had a very pleasant experience with Washington Diamond. I purchased an exceptional engagement ring for an amazing price, and my now finace has received dozens of compliments from friends and strangers.
Washington diamond was very professional and their customer service is outstanding. I recommend them to anyone looking for quality jewelry at a resonable price.
- JRC1, from Yahoo Reviews
My fiance and I went to Washington Diamond on a recommendation from family, and couldn't be happier! We met with Tom in June 2010, just before getting engaged, to look at engagement rings. Neither one of us really knew what questions to ask or what to look for. However, we were well taken care of!
Tom was very patient and let us take our time and instead of trying to pressure us into getting a diamond that might not have been right for us, he gave us endless options and let us make our own (informed) decision.
Not only was the customer service fantastic, but they have a wonderful selection! They have very high standards, so you really can't go wrong with anything they have to offer.
We were so happy with the engagement ring experience we just went back to pick out wedding rings a few days ago. As always, Tom was fantastic and we walked away with a beautiful wedding band that was the perfect compliment to my amazing engagement ring.
I have been so happy with the experience that I have raved about them to everyone I know, and would absolutely recommend Washington Diamond again and again. The next time we look for fine jewelry, we will absolutely return. Thank you Washington Diamond and thank you Tom!
- Chelsey E
We bought an engagement ring at Washington Diamond 11 years ago, and when we went back earlier this year to purchase another ring Tom remembered us! Now THAT is customer service.
Their selection is excellent and they are willing to help you find exactly what you need. The staff is unfailingly polite, knowledgeable and the only people we trust to work on the jewelry with sentimental value.
We also had some custom engraving done through Washington Diamond this year, and while not cheap, it is definitely a work of art.
- Robert H
My wife and I now live in the Boston area, and we still only shop for our jewelry at Washington Diamond. This establishment has the most professional and knowledgeable staff, and their product is certified and top quality. The level of service is second to none. I refuse to buy jewelry from any other store.
During a recent visit to Northern Virginia, Washington Diamond was able to accommodate us on short notice to have my wife's engagement ring cleaned/inspected. In addition to the typical high service, we also bought an incredible diamond pendant. I trust Washington Diamond, their products, and will remain a lifetime customer for all future purchases. If you want the best, you won't be disappointed.
I found Washington Diamond just by searching online, and I'm so happy I did! We had previously tried some other very well-known places in DC, but hadn't found the right combination of attentive, trustworthy service and rings that we truly liked.
We worked with Tom, who was wonderful! He was patient, helpful, not pushy at all, and we actually had fun ring shopping! He was helpful and responsive even after the sale. We feel that we've found a trusted jeweler that we can return to in the years to come! We would recommend Washington Diamond, and Tom, to anyone.
- Meg D.
Not only is Washington diamond great value for cost, but they are knowledgeable and so professional. Out of all of the jewelers we went to (and we even met ronnie mervis) the guys at WD put us the most at ease. They didn't try to push us on anything we didn't need or want. They listened to us and kept us in budget. We couldn't be happier with our rings.
We wanted to thank you for taking the time to help us find the right engagement ring and wedding bands. - They were a perfect for us and we are very happy with them. It's clear that you are not only very talented but also really care about your clients and that means a lot!
-Bob and Kristie H., Washington DC,
My husband and I had a wonderful and satisfying experience at Washington Diamond. This was the 3rd place we went to find the perfect engagement ring for me so going in we were quite leery. We had a really bad experience with Jared where they sold us a stone that after we got it appraised, which we paid for, was valued at half of what we paid for it. When we went to them to rectify the problem they wouldn't pay for a second appraisal and they kept telling us that they were going to stand by their product. Needless to say we returned the engagement ring and cancelled the orders for the wedding bands.
My husband found Washington Diamond online and made an appoitment and from the moment we stepped into the showroom we were treated warmly and professionally. We sat down with Tom and he pulled out several stones and even offered to make whatever I wanted. Our consultation with Tom was so educational and professional that we found a setting we liked and purchased a stone that we had not even seen because he had just purchased it and it was coming that next morning but we felt so confident in Tom's word and expertise that we would be completely satisfied with our purchase we agreed to it. And we were surprised. Both of us were so very pleased and stunned at how beautiful my ring looked, even his sales staff was complimenting the ring. The clarity and color of the diamond is exquisite.
Its been a year since we bought all our rings and I still get mouth dropping compliments on my set. Thank you Tom and the whole Washington Diamond staff for everything that you do. We tell everyone we know to go see Tom at Washington Diamond, you won't be disappointed.
- A. Smith - Maryland
The personal service you offer is unmatched!
Hi Tom, You were with a customer yesterday evening when I received the earrings. They are exquisite. I had already known that you had done right by me, but when I saw the appraisal I was even more appreciative of what you had done. It's not just your business model that's so winning, it's you! Thank you so much!
- Joanna H.
I wanted to take a quick moment to send you a 'Thanks' e-mail for everything regarding this latest jewelry purchase (Her aquamarine ring). Trying to juggle the logistics of when to pick it up, combined with the uncertainty surrounding when the baby would show up added a new level of stress. But everything you did was great. I can't thank you enough for that, and then Andrew delivering the ring to us the day we brought home our new son from the hospital was really just amazing. I wish I could drop by in person to say thanks, but trying to adjust to having a newborn is a pretty big task. I was already a dedicated Washington Diamond customer, but now I can easily say I will be a customer for life. I'll continue to recommend you to all my friends and family, without any reservations. Thanks again for everything.
- Pete L. Arlington, VA
Tom and his brother helped me when I chose my husband's wedding band. They accommodated me even though I did not have an appointment and patiently walked me through the process, making suggestions and sharing tips along the way. I would work with them again without question and have since recommended their services to many friends.
- Sara G.
Tom designed a custom pendant piece for my wife, and customized both of our wedding bands. He was helpful, honest, and amusing through the entire process and both times that I worked with him. Whether or not you are in the DC area, make it a point to see Tom for your fine jewelry needs.
- Christian M.
I just wanted to thank you for the great service you provided. Despite the fact that I was in a war-torn foreign country at the time, you still managed to help me get the exact custom engagement ring I was looking for over two years ago. Now, in less than a month, I'll finally be getting married, so I just wanted to thank you again for all your help.
- Jeff Dill
Well, I picked my pieces up today and I must tell you, they are gorgeous. I'm always a little concerned since I'm never there in person but this is my fifth purchase I believe and I've never been disappointed. Thanks for your patience with me and for beautiful jewelry. My friends will be jealous!
- P. Jaske, Menomonee Falls, WI
Tom and his business, Washington Diamond, are the people to see for expert service and integrity, plus value and creativity.
Tom, I want to thank you and your team for everything they accomplished and did to make our wedding special and to provide Rosemary with an exquisite retirement gift. I have truly found my jeweler and look forward to a continued relationship. It is a pleasure to work with such a outstanding, professional, customer orientated company.
- J.K. London, England
I researched a number of consumer satisfaction services and Washington Diamond consistently came out on top.
I just wanted to thank you for the wonderful service I received at Washington Diamond. I proposed to Sheryl the other night and she absolutely loved the ring. You were a great help!
Thank you! The engagement ring that you gave so much of your time helping me to create turned out amazing! Needless to say, she couldn't be happier with the ring, and we are still celebrating. I want to thank you once again for all of your time and patience in guiding me through the process. You selflessly gave an enormous amount of both. Without a doubt, you have earned my trust, which, as you know, is not an easy thing to do. In doing so, you have gained a loyal customer and a outspoken advocate for both you and your business. Thank you for kindness, candor, and integrity in all of our many meetings. I look forward to many years of business together.
Washington Diamond was willing to help us during a time when the other jewelers said "can't do it" or "wasn't willing".
- I-M M.
No pressure. No misinformation. No presumptions. Knowledgeable staff. Great service. Friendly Fares.
Fantastic customer service. I needed the earrings quickly and you beat my deadline by a day. I couldn't be happier.
I immediately felt that I could trust leaving my diamond to be reset without any worries.
Washington Diamond repaired my ring that 3 other stores couldn't/wouldn't do and the repair was done exactly as I wanted.
Washington Diamond was most honest with great products. Great service and non-aggressive sales.
I chose Washington Diamond because of the superb customer service and the quality of the merchandise is unmatched.
Classy, non invasive reception; helpful and attentive staff.
The customer service approach was ideal - I was able to obtain all of the information that I needed without feeling pressure to make a purchase immediately.
I would like to thank you and your staff for your service in resizing and refinishing my wedding ring. When it was cut down, you said that you wouldn't be able to exactly re-create the finish, and that it would be a bit different, which I accepted.
When I received it after it was resized, it was indeed different. It turned out better. The new finish is much more durable than the original. Whereas the old brushed finish scratched very easily, the new is bulletproof. And in cutting it down, the cut was placed to remove some of the existing damage on the polished sides. The new fit is perfect as well.
Tom, I just wanted to thank you for all of your assistance, understanding, and patience in helping me select the ideal diamond and setting. She absolutely loves it and it looks amazing. You were a big help and it was a pleasure doing business with you.
I'll be sure to continue using your services in the future, and will be sure to refer any of my family and friends who are in the market for jewelry
Thanks again and take care.
- Mike L
Washington Diamond was my first stop on the road to buying an engagement ring, and it was my last. When nearing the end of my journey (over 19 stores later), I knew I would not feel complete if I failed to re-visit the impeccable service and non-pressured environment that originally welcomed me into the engagement ring experience.
I'm glad I did because Washington Diamond's approach, price, and product were perfect. I wholeheartedly praise Tom and Washington Diamond for their commitment to making the buying of an engagement ring one of the most memorable moments of my life. I look forward to doing business forever. Thank you again and again.
- AD, Alexandria
I wanted to take a minute to thank you and the others on staff at Washington Diamond who made my "quality diamond buying experience" one that I plan to share with all of my friends and family. After my initial visit, you had a diamond over-nighted to the store for my review and once I saw it, I knew we had a keeper. You and the rest of the staff were then able to craft a setting that complemented the stone.
Since presenting the ring, I have also been very pleased with the post-purchase service. We plan to continue to bring the ring to you for service because the job will be done correctly and professionally. Now that the shock has worn off, I still can't help but admire the work of art that we created. Lisa has had countless comments about the ring in the week that she has worn it. Lisa tells me that I did a great job and that she is extremely happy... The fact of the matter is, I can't take much of the credit.
- JB, Potomac Falls, VA
Dear Tom, Just wanted to take a minute to thank you and all your staff for the "once again" excellent service and professionalism. When we purchased our diamond from you nearly nine years ago we knew that we had made a fantastic choice in choosing your company. Your business and your staff are professional, kind and extremely knowledgeable. You are a "big diamond company" that is able to maintain are warm, friendly, comfortable atmosphere. Your staff is genuinely excited for their clients to walk away wearing a beautiful diamond. They are proud of their work and deserve to be proud. A diamond is a fabulous stone, but when set in such care and in just the right way it makes it even more perfect! You are all in the right line of work!Thanks again...We love it!.
- R&FS, Vienna
I got the ring and it is beautiful! I've never bought a certified diamond before and you definitely didn't let me down, this diamond is magnificent! It's so clear and the cuts really sparkle. I am VERY impressed with your product and your service. Walter, it's been a pleasure doing business with you and I can guarantee that I will buy from you again. I will also be sure to tell all of my friends here... how great Washington Diamond is. Thanks for my wonderful ring (I'll let you know what my wife thinks after I give it to her :) and I look forward to doing business with you again.
- S.H, Tucson, AZ
Although I had read books, talked with friends, and done research on the internet on how to evaluate diamonds, I still had a great deal of anxiety on the day I came in to talk with you. I felt like you provided me with high quality information and insight into the aspects I should be looking for in a diamond, and that you addressed my questions professionally, respecting the fact that this was not a easy decision for anyone to make.
The most important thing to me is that I walked out of your store feeling very happy with my purchase, and that my beautiful wife-to-be was going to be thrilled with the ring I had picked for her. I have also been happy with the service you have provided post-purchase. It is very nice to be able to call and speak to you personally, or one of your highly qualified staff about questions or concerns I have about how to care for the diamond, and other relevant issues.
- KKT, Bethesda, MD
I just wanted to say thanks for the excellent service you provided me while I was shopping for my Big Diamond. I walked away with a feeling of satisfaction that I bought the perfect diamond within my means. I will tell all my friends about Washington Diamond and the excellent service I received. My fiancee loved the ring and is excited about shopping for the wedding bands at your store.
From my first visit to my last, you made me feel comfortable and relaxed. The atmosphere seemed professional and the staff appeared extremely competent. I am thoroughly convinced I bought the best diamond from the best merchant in the area.
We would like to thank you for the excellent service you provided us. The engagement ring turned out beautifully and we couldn't be happier with the quality and value of the setting. We also appreciate your thoughtful advice regarding how best to honor the history of the 100-year-old family diamond used for the ring. Your expertise, professionalism, and sense of humor turned what we expected to be an intimidating experience into a fun and enjoyable one. We were thoroughly impressed with Washington Diamond and have already recommended you to several friends and family members. We plan to make Washington Diamond our family jeweler. Thanks again and best wishes.
- Eben and Erin
Great customer service - every one in the shop is knowledgeable, helpful, and fun! The best pricing, quality, and environment in which to shop for and purchase diamonds and fine jewelry. It is a small intimate store with a very BIG effect. Oh, and they have a starbucks coffee machine....not that it matters-:) Thanks.
- Margaret Rose
They have the best customer service, selection, quality and prices. And don't forget Tom who is totally wonderful. You tell him what you are looking for and the price range and he comes up with it on the spot. Every purchase is private and not in front of other shoppers. I wouldn't go anywhere else.
- A Phillips
The customer service is outstanding. They don't try to sell you something you don't want--I turned down 3 perfectly good diamonds before I found the one that was perfect for me. Never did the sales representative pressure me to accept one of the first three stones he showed me or try to convince me that my hesitations were unwarranted. I highly recommend Washington Diamond.
- Melissa Thaxton
I needed a custom ring made in a very short timeframe. Not only did they exceed my expectation on the delivery of the ring, their after sale customer service was outstanding. Great Job!
Washington Diamond has fantastic customer service. They are professional, thorough, above all, honest! I was skeptical about purchasing my wedding ring online, but they made it a very positive experience.
- Lynda Hamilton
Beautiful & unique custom diamond settings and awesome customer service! We've been customers for 16+ years! We moved out of the area but still come back to visit and continue to use Washington Diamond because of all that I said above and most importantly, we trust them.
- Holly Morello
I picked up Molly's engagement ring yesterday afternoon, and it's gorgeous. She is going to be ecstatic when she sees it. Hell, I'm ecstatic and I'm not even the one who's going to be wearing it. All of the paperwork was in order, the service was great, and I have only good things to say about the whole experience. Thank you for all of your help. I look forward to pointing other folks in Washington Diamond's direction.
- B. Patterson