WASHINGTON DIAMOND

Money Back Guarantee

If you need to return your purchase for any reason, simply bring it back undamaged within ten days of purchase, and we will refund your money*—no questions asked. You can also exchange your purchase for another style or item within ten calendar days.

*Please Note: We cannot offer a refund on certain special orders, but we will tell you this in advance of purchase. In the case that you are dissatisfied with your special order afterwards, you can be confident in knowing that we will work with you to resolve any issues and may be able to offer a store credit or an exchange.

Our Satisfaction Promise

Our success depends upon your continued satisfaction with your fine jewelry purchases. That’s why we stand by the quality and craftsmanship of each purchase, so long as the item is not mistreated or shows evidence of uncommon wear and usage. You are always protected against defects in materials and workmanship, because we will replace or repair the item or make some other concession at our discretion if such defects are identified. We will do what it takes for you to remain one of our thousands of satisfied customers.

Free Maintenance

Washington Diamond offers free cleanings and inspections of your fine jewelry purchase for as long as you own it. We strongly suggest an inspection at least every six months.

We encourage you to seek an outside analysis, performed by an independent appraiser ... further validating quality. We want your experience at Washington Diamond to be glowing!

 

Washington Diamond is proud to offer the finest quality diamonds available. A diamond grading report from the Gemological Institute of America (GIA) the American Gem Society (AGS) or in rare cases the European Gemological Laboratory (EGL) will accompany your loose diamond purchase. These laboratories are recognized around the world as the finest in gemological education and gem grading. However, diamond grading is subjective. Washington Diamond guarantees that the diamond sold matches the stone described by the grading report (i.e. that the diamond is the same one graded by the laboratory). We do not guarantee the accuracy of any diamond-grading laboratory. Washington Diamond, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. Washington Diamond presents these Grading Reports to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of these evaluations.

Washington Diamond will happily exchange or refund any unworn and undamaged item in accordance with the restrictions outlined in this section. All returns must be returned to Washington Diamond within 10 days of receipt of the original purchase. If the purchase was made on-line or on the phone, the items must be shipped back and fully insured through the U.S. Post Office, registered/insured at the customer's expense. All merchandise will be inspected and must be free from damage, alterations, or wear. Customers will receive a refund for the full amount of the items excluding the original shipping expenses. Credit card purchases will be electronically credited from Washington Diamond to your account within 5 days of return receipt. Other payments or refunds by Washington Diamond will be issued by corporate check within 7 business days. Exchanges will be processed similar to returns. Any balance owed will be refunded within 5 business days. Items that are special order or that have been altered may not be returned or exchanged. Please ship and insure all authorized returns to:

Washington Diamond
1243 West Broad Street
Falls Church, VA 22046

Many of our customers find they are able to afford nicer jewelry as their tastes evolve and income increases over the years. We encourage you to trade-in your diamond towards the purchase of a nicer one. We'll protect you by assuring you'll receive the full value towards your new purchase.

Washington Diamond offers free cleanings and inspections of your purchase of fine jewelry for as long as you own it. We strongly suggest an inspection every three to six months.

One of the basic principles we've followed in designing this Web site is that we ask for only the information we need to provide the service you've requested. Personal customer information is confidential and will not be disclosed to any non-related third parties. Washington Diamond does not sell mailing lists and will not disclose your name, email address, or any other information about you to any non-related third parties.

Washington Diamond uses cookies to enhance your browsing experience. This cookie contains absolutely no personal information about you. The cookie file is merely a text file, and the cookie we add is nothing but a line of text. When you return to the Washington Diamond site, a number in this text associates your computer with the information we're storing for you at Washington Diamond. Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to remember various aspects of your visit. This information is used by Washington Diamond to guarantee a consistent and uninterrupted experience. Cookies will allow you to revisit without losing many of your settings. We do not use cookies to save personal information for outside uses.

We read every message that comes to us. We also try to respond back within at least 24 hours of its receipt. We never sell or give out email addresses to anyone.

At Washington Diamond, we save messages and/or email addresses only for a few specific reasons. We save messages if we think we'll need to refer to them later when we communicate with the customer. We keep email addresses on file for our Specials and "What's New at Washington Diamond" newsletters, and occasional notices from us about helpful new features on the site (the recipient can choose to not receive such notices). And we save email addresses as customers' user names for their Personal Shopping Accounts.

When you make a purchase at Washington Diamond, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse. Your security and a safe shopping environment are our primary concerns.

Washington Diamond presents our evaluations/appraisals in accordance with the scientific methods applied during the examination. Washington Diamond, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. Washington Diamond presents these appraisals/evaluations to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of this evaluation.

Although Washington Diamond offers only the finest quality products, from time to time, some service or repair may be necessary. For sizing, alterations, or repairs, please contact our customer service department.

All items shipped from Washington Diamond are insured for full value until delivery to your location. Once delivered to your location you are solely responsible for the merchandise. You agree to accept any loss or damage to the merchandise, whether caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by Washington Diamond of the merchandise in its original condition. For more information on insurance for diamonds and jewelry, please contact your local insurance professional.

Washington Diamond does not endorse or make any representations regarding the accuracy or reliability of the information and content contained on this site. Washington Diamond reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. Washington Diamond nor its agents, affiliates, or employees shall be liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site. Appraisals, grading reports, and certificates are subjective and may vary as to qualities and descriptions depending upon the agent, laboratory, or appraiser and the scientific methods applied. You hereby acknowledge that the use of this site and its resources, information, and services shall be solely at your own risk.

Washington Diamond presents our evaluations/appraisals in accordance with the scientific methods applied during the examination. Washington Diamond, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. Washington Diamond presents these appraisals/evaluations to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of this evaluation.

Washington Diamond’s Shipping Policy

Washington Diamond will only ship to the fifty United States of America. We will send your fine jewelry to a FedEx office near your home or office, which is both secure and convenient. We will arrange this with you prior to shipping. We cannot ship any packages to your home or office, so please leave the shipping address field blank.

Washington Diamond does not ship internationally. For the required country field below, only select the “United States” option.

When picking up your packages you will be required to show a driver’s license or other government issued identification. This policy is intended to protect your purchase against theft and to help combat credit card fraud. If you have any questions or concerns prior to purchasing, please call our customer support at 1-800-494-6665.

*Please indicate the appropriate finger size on all ring purchases.