Here are some other custom review comments summarized by topic.
Reliable / Capable
supportive, efficient and they deliver what they promise
attentive to detail, efficient, polite, and very knowledgeable
Delivered on time and in budget.
very nice and very responsive
Washington Diamond was very responsive and flexible
They can create practically anything from scratch
I also appreciate that they do everything in-house
The ring turned out better than I expected and my fiance couldn't have been more pleased.
Washington Diamond does amazing work.
Washington Diamond was the only one that solved our problem
No sales pressure & they are great with helping you find the right ring for your budget, tastes, and lifestyle.
My rings are so unique, loved having the custom option!
very responsive to our needs.
very helpful, accommodating and really worked hard to find us the perfect wedding bands
The staff worked diligently to create the diamond ring of my dreams
knowledge about diamonds, and jewelry in general was very impressive
absolute pleasure to work with and helped me to design a beautiful engagement ring.
very positive experience
Really enjoyed the appointment only shopping and the service was great.
superior jewelry shopping experience
very comfortable and impressed with the experience
I could not imagine a better experience
this was by far one of the best customer service experiences I have ever had
The entire staff is extremely friendly and they make you feel very welcome
experiencing their wonderful customer service, custom hand crafted rings and very reasonable prices.
It is best to schedule an appointment at Washigton Diamond to ensure that your visit will not be rushed
found the whole experience to be informative and helpful.
I have truly enjoyed every interaction I've had with Washington Diamond.
Overall, great experience
I could not have been happier with the whole process
I have been so happy with the experience that I have raved about them to everyone I know
had a wonderful experience.
A great experience working with Walter
Remember to make an appointment, so that they can spend quality undisturbed time with you.
The shopping experience is wonderful.
We had a great experience and got an awesome diamond. It was easy, fast, and fun.
out of all my 4 month journey to find an engagement ring, my experience with Washington Diamond was by far the best
We really can't speak highly enough of the experience.
an easy and enjoyable process.
I felt comfortable conversing with Walter
It has been a pleasure to work with them.
I especially loved the personal experience
the staff was extremely friendly and made us feel welcome.
very down to earth, genuine and interested only in making sure we got exactly what we wanted
everyone was great to work with
this was one of the best retail experiences I have ever enjoyed.
… so happy with the customer service
He was patient, helpful, not pushy at all, and we actually had fun ring shopping!
We loved the private, one on one appointments
provided a more intimate environment than some of the other bigger, chain and online jewelry stores.
When you walk into the store, you know you are the most important person there.
we were welcomed and given excellent customer service by all of Washington Diamond staff, and we noticed other customers who were also being served well.
courteous, and professional.
He was so patient with us.
only place I trust and I have high standards
top notch professionalism
people who know their craft and can make recommendations
They were professional, informative, knowledgeable, friendly, and excited to be a part of my engagement story.
very professional, all business, and helpful
very personable attitude and expert knowledge
I found the service crisp, professional, and highly knowledgeable
They were all very polite and encouraging.
checked their BBB rating and its an A+ for a reason.
professional, easy to talk to, and extremely knowledgeable
... and his staff were engaging, personable, and professional
and the whole experience was very professional and informative
I'm so impressed by Washington Diamond's customer service, value and professionalism
but the customer service that you get from such professionals is worth shopping there for all of our wedding jewelry
the sales people were extremely professional and friendly.
Extremely professional and great customer service!
The jewelers are knowledgeable, but not pushy or overbearing.
They were so professional and helped us find the perfect rings
they are loyal to their customers and win their repeat business in return
knowledgeable and so professional
you have undivided attention from a jewelry expert.
I never felt like I was being "sold" a ring
tremendously knowledgeable and helpful.
buying process was straightforward and stressfree.
could give great advice without making me feel pressured
What I really appreciated was the stores lack of pretension
listened to what I wanted instead of just trying to sell me like the other stores
The atmosphere was very downn-to-earth, not pretentious or overpriced.
plenty of one-on-one attention
honest and upfront, easy to talk to and genuine
there is no need for typical salesmanship
not pushy and is willing to explain things in detail.
most helpful person selling me something I have ever met
He has an amazing sense of humor.
they have skylights that make the diamonds sparkle really well
He was able to see my vision and find the exact engagement ring I was looking for
The staff was amazing, answered all our questions, and truly seemed to care about our ring buying experience.
They serve refreshments to their customers.
I felt so special :) with the individual attention they gave us.
one of the most straightforward jewelers we talked to when looking for engagement rings
he gentleman we worked with was patient and knowledgeable.
very down to earth, personable, and patient
The difference is that they are jewelers, not a retail chain store pushing to make a quota
did not feel pressured
never felt pressured to buy a diamond
helped me to feel comfortable
I never felt pressured to hurry or look at a more expensive item.
no pressure, honest approach made my engagement ring purchase easy and enjoyable
knowledgeable, friendly, no-pressure jeweler with a great sense of humor
Washington Diamond knows the quality of their stones speaks for itself and there is no need for some of the sales tactics
If you want to make your big purchase with very little stress, be sure to visit Washington Diamond.
There was no pressure and he knew how to listen
entirely non-pushy, non-assertive and very receptive of our thoughts and questions
Out of the many vendors we worked with, our experiences with Washington Diamond were some of the most pleasant, straight-forward, and least stressful.
the guys at WD put us the most at ease
truly listens to his customers, educates them, and doesn't push anything on them
professional outfit that is low pressure and helpful.
They are not pushy,
At no time did we feel pressed to make a purchase.
We were never rushed and we were never pressured to do anything
they didn't rush us;
guys at WD put us the most at ease
They didn't try to push us on anything we didn't need or want.
We never felt pushed into buying rings that weren't right for us either
very polite and not pushy.
There was no pressure and he knew how to listen to what I wanted and help me find/build exactly what I wanted in an engagement ring.
Tom made me feel at ease immediately.
I immediately felt at ease there was not an ounce of pressure.
Walter Via at Washington Diamond put me right at ease when we sat down.
They did not pressure us, didn't try to upsell, and we ended up with what was perfect for us.
Tom gave me great advice and at no time did I feel pressured to make a purchase.
very helpful and friendly.
customer service is amazing.
Great customer service
customer service that I rarely get to experience
the staff was amazing
Not only was the customer service fantastic, but they have a wonderful selection!
The service at Washington Diamond was vastly superior.
The service and expertise I received was far beyond my expectations
He simply gives the best honest service
helped me pick out the most gorgeous diamond for my future wife
You seldom see customer service like this
Everyone from the store was very friendly and helpful
They have a fantastic care and upkeep policy
extremely friendly and accommodating to the last minute shopper.
The staff is friendly, knowledgable, & helpful,
The customer service was great,
the service in sizing and care afterwards was outstanding!
Walter & Washington Diamond provide amazing service
Washington Diamond is the epitome of outstanding customer service!
customer service is first rate
the staff treated us like we were their only customer
Walter provided outstanding service right from the start
They have a wonderful dedication to service
out of all the other places this was the only one that really had great customer service
Their customer service is excellent - they work with you until you are 100% satisfied.
enjoyed working them. husband felt very comfortable with the service he received when buying my ring and we went back for our bands
kept in touch with us via email to ensure that all our questions were asked.
our service representative was very knowledgeable, professional and easy to work with.
the service at Washington Diamond is far above the rest
A great value with wonderful customer service.
They have a wonderful dedication to service.
The customer service was excellent,
Tom at Washington Diamond provides excellent service.
From the first call, to the day I took my custom designed ring home everyone was great to work with
After purchasing the setting, the great customer service continued.
I was warmly welcomed and never rushed out.
shopped around online and at other stores and found that because of the outstanding customer service Washington Diamond was the best place.
great quality for a great price
and the quality of the craftsmanship was superb.
Their craftsmanship is excellent
their custom made settings were absolutely incredible
Their service, price, and quality have been exceptional.
The appraiser (independent) had nothing but high praise for the skill and detail of the engagement ring when it was done.
the staff is always welcoming and the quality of jewelry is incredible
The quality of their diamonds were excellent
The quality of their workmanship is top notch;
wide selection of settings
able to create a custom setting for the diamond
Great selection and outstanding customer service.
top-notch customer service and stock well out of the narrow cookie-cutter range of most stores.
Furthermore, the quality of the diamonds and setting are phenomenal
Their selection was great and their staff was very friendly
they have a great and very beautiful collection, and are willing to tailor each piece to your needs
The designs they had were very classy, sophisticated, delicate and exactly what I wanted.
felt that Washington Diamond had the best setting selection for the price.
Could not have been more pleased with the entire package
I could sum up my experience in a word it would be "personal"!
customer service and product satisfaction speak for themselves!
I was treated with the upmost respect and care.
Great staff, and GREAT customer service. Very talented jewelers. Honest Pricing.
I'm so impressed by Washington Diamond's customer service, value and professionalism.
No high pressure sales pitch, just great customer service, great selection of diamonds, and great prices.
these guys are are in a league of their own.
rated top jewelry store in DC area
I was told that I could put my faith and trust in them. My friend was absolutely right.
Can't say enough about their loyalty to customers.
WD is the place to go.
Washington Diamond defines what a modern day professional jeweler should be
I trust Washington Diamond
I now have a jeweler I trust
Very professional and trustworthy services.
He is honest and friendly and does not try to "up sell" you
Washington Diamond truly understands the value of an honest, consultative sale
We feel that we've found a trusted jeweler that we can return to in the years to come!
I have never before seen such an honest, informative, comprehensive website for wedding and engagement rings in my life
They have very high standards,
At the end of the day, it came down to trust
I was treated with the upmost respect and care
caring and professional and spent the time needed to ensure we were 100% happy.
so impressed by their knowledge and service
I felt very comfortable with them from the start, great knowledge and really listened
They made sure to let me know that if I ever had problems, they would take care of them immediately.
They listened to us and kept us in budget.
My fiance says throughout the whole process they were incredibly helpful
extremely helpful navigating through the ring purchase
friendly, honest, creative, patient, and extremely knowledgeable
flexible and helpful and very thoughtful about the process. We felt comfortable there and the staff was always friendly and helpful.
patient, helpful, not pushy at all, and we actually had fun ring shopping!
helpful and responsive even after the sale
I knew we were in great hands.
Washington Diamond is the epitome of outstanding customer service!
The service was absolutely phenomenal and the selection and prices they have are hard to beat.
They listened to me, helped answer questions I had from my own research, and provided outstanding diamond and setting options for me to select the perfect ring. I live 4 hours away and never set foot in the front door, but they made me feel comfortable, respected, and at home working with them.
high quality jewelry for a really great price that included an absolutely lovely sales and service team.
None of the other jewelers we visited even came close to the level of customer service and professionalism that Washington Diamond displayed.
The experience was fantastic. No high pressure sales pitch, just great customer service, great selection of diamonds, and great prices.
You really can't go wrong at Washington Diamond. The selection is great and the service is top notch
We live in Newport News so it was a trip to go - but definitely a well worth it trip
you are going to want to buy from them!
Excellent selection, excellent service and very professional.
the customer service that you get from such professionals is worth shopping there for all of our wedding jewelry.
loved the quality and price. The service was great
He truly listens to his customers, educates them, and doesn't push anything on them.
Washington Diamond made my search for an engagement ring a painless and straight-forward process.
very personable attitude and expert knowledge of engagement rings provided me with a superior jewelry shopping experience.