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Here are some other custom review comments summarized by topic.

 

Reliable / Capable

supportive, efficient and they deliver what they promise

attentive to detail, efficient, polite, and very knowledgeable

Delivered on time and in budget.

very nice and very responsive

Washington Diamond was very responsive and flexible

They can create practically anything from scratch

I also appreciate that they do everything in-house

The ring turned out better than I expected and my fiance couldn't have been more pleased. 

Washington Diamond does amazing work.

Washington Diamond was the only one that solved our problem

No sales pressure & they are great with helping you find the right ring for your budget, tastes, and lifestyle.

My rings are so unique, loved having the custom option!

very responsive to our needs.

very helpful, accommodating and really worked hard to find us the perfect wedding bands

The staff worked diligently to create the diamond ring of my dreams

knowledge about diamonds, and jewelry in general was very impressive

absolute pleasure to work with and helped me to design a beautiful engagement ring. 

 

Experience

great experience

very positive experience

Really enjoyed the appointment only shopping and the service was great. 

superior jewelry shopping experience

very comfortable and impressed with the experience

I could not imagine a better experience

 this was by far one of the best customer service experiences I have ever had

friendly andknowledgeable 

The entire staff is extremely friendly and they make you feel very welcome

experiencing their wonderful customer service, custom hand crafted rings and very reasonable prices.

It is best to schedule an appointment at Washigton Diamond to ensure that your visit will not be rushed

found the whole experience to be informative and helpful. 

I have truly enjoyed every interaction I've had with Washington Diamond.

Overall, great experience

I could not have been happier with the whole process

I have been so happy with the experience that I have raved about them to everyone I know

had a wonderful experience.

A great experience working with Walter

Remember to make an appointment, so that they can spend quality undisturbed time with you.

The shopping experience is wonderful.

We had a great experience and got an awesome diamond.  It was easy, fast, and fun.

out of all my 4 month journey to find an engagement ring, my experience with Washington Diamond was by far the best

We really can't speak highly enough of the experience.

an easy and enjoyable process.

I felt comfortable conversing with Walter

It has been a pleasure to work with them. 

I especially loved the personal experience

the staff was extremely friendly and made us feel welcome.

very down to earth, genuine and interested only in making sure we got exactly what we wanted

everyone was great to work with

this was one of the best retail experiences I have ever enjoyed. 

… so happy with the customer service

He was patient, helpful, not pushy at all, and we actually had fun ring shopping!

We loved the private, one on one appointments 

provided a more intimate environment than some of the other bigger, chain and online jewelry stores.

When you walk into the store, you know you are the most important person there.

we were welcomed and given excellent customer service by all of Washington Diamond staff, and we noticed other customers who were also being served well.

 

Professionalism

courteous, and professional.

He was so patient with us.

only place I trust and I have high standards

most professional 

top notch professionalism

people who know their craft and can make recommendations

They were professional, informative, knowledgeable, friendly, and excited to be a part of my engagement story.

very professional, all business, and helpful

very personable attitude and expert knowledge

I found the service crisp, professional, and highly knowledgeable

They were all very polite and encouraging.

checked their BBB rating and its an A+ for a reason.

professional, easy to talk to, and extremely knowledgeable

... and his staff were engaging, personable, and professional

and the whole experience was very professional and informative

I'm so impressed by Washington Diamond's customer service, value and professionalism

but the customer service that you get from such professionals is worth shopping there for all of our wedding jewelry

the sales people were extremely professional and friendly.

Extremely professional and great customer service! 

The jewelers are knowledgeable, but not pushy or overbearing.

They were so professional and helped us find the perfect rings

they are loyal to their customers and win their repeat business in return

knowledgeable and so professional

you have undivided attention from a jewelry expert. 

I never felt like I was being "sold" a ring 

tremendously knowledgeable and helpful.

 

Presentation

Walter explained

buying process was straightforward and stressfree.

could give great advice  without making me feel pressured

What I really appreciated was the stores lack of pretension

 listened to what I wanted instead of just trying to sell me like the other stores

The atmosphere was very downn-to-earth, not pretentious or overpriced.

plenty of one-on-one attention

honest and upfront, easy to talk to and genuine

there is no need for typical salesmanship

not pushy and is willing to explain things in detail.

most helpful person selling me something I have ever met

He has an amazing sense of humor.

they have skylights that make the diamonds sparkle really well

He was able to see my vision and find the exact engagement ring I was looking for

The staff was amazing, answered all our questions, and truly seemed to care about our ring buying experience. 

They serve refreshments to their customers.

I felt so special :) with the individual attention they gave us.

one of the most straightforward jewelers we talked to when looking for engagement rings

he gentleman we worked with was patient and knowledgeable.

very down to earth, personable, and patient

The difference is that they are jewelers, not a retail chain store pushing to make a quota

 

No Pressure

did not feel pressured

never felt pressured to buy a diamond

helped me to feel comfortable

 I never felt pressured to hurry or look at a more expensive item.

no pressure, honest approach made my engagement ring purchase easy and enjoyable

knowledgeable, friendly, no-pressure jeweler with a great sense of humor

Washington Diamond knows the quality of their stones speaks for itself and there is no need for some of the sales tactics

If you want to make your big purchase with very little stress, be sure to visit Washington Diamond.

There was no pressure and he knew how to listen 

entirely non-pushy, non-assertive and very receptive of our thoughts and questions

Out of the many vendors we worked with, our experiences with Washington Diamond were some of the most pleasant, straight-forward, and least stressful.

the guys at WD put us the most at ease

truly listens to his customers, educates them, and doesn't push anything on them

professional outfit that is low pressure and helpful.

They are not pushy,

At no time did we feel pressed to make a purchase. 

We were never rushed and we were never pressured to do anything

they didn't rush us;

guys at WD put us the most at ease

They didn't try to push us on anything we didn't need or want. 

We never felt pushed into buying rings that weren't right for us either

very polite and not pushy.

There was no pressure and he knew how to listen to what I wanted and help me find/build exactly what I wanted in an engagement ring.

Tom made me feel at ease immediately.

I immediately felt at ease there was not an ounce of pressure.

Walter Via at Washington Diamond put me right at ease when we sat down.

They did not pressure us, didn't try to upsell, and we ended up with what was perfect for us.

Tom gave me great advice and at no time did I feel pressured to make a purchase.

 

Customer Service

excellent service 

very helpful and friendly.

customer service is amazing.

Great customer service

customer service that I rarely get to experience

the staff was amazing

Not only was the customer service fantastic, but they have a wonderful selection!

The service at Washington Diamond was vastly superior. 

The service and expertise I received was far beyond my expectations

He simply gives the best honest service

helped me pick out the most gorgeous diamond for my future wife

You seldom see customer service like this

Everyone from the store was very friendly and helpful

They have a fantastic care and upkeep policy

extremely friendly and accommodating to the last minute shopper. 

The staff is friendly, knowledgable, & helpful,

The customer service was great,

the service in sizing and care afterwards was outstanding!

Walter & Washington Diamond provide amazing service

Washington Diamond is the epitome of outstanding customer service!

 customer service is first rate

the staff treated us like we were their only customer

Walter provided outstanding service right from the start

They have a wonderful dedication to service

out of all the other places this was the only one that really had great customer service

Their customer service is excellent - they work with you until you are 100% satisfied. 

enjoyed working them. husband felt very comfortable with the service he received when buying my ring and we went back for our bands

kept in touch with us via email to ensure that all our questions were asked.

our service representative was very knowledgeable, professional and easy to work with. 

the service at Washington Diamond is far above the rest

A great value with wonderful customer service. 

They have a wonderful dedication to service.

The customer service was excellent,

Tom at Washington Diamond provides excellent service.

From the first call, to the day I took my custom designed ring home everyone was great to work with

After purchasing the setting, the great customer service continued. 

I was warmly welcomed and never rushed out. 

shopped around online and at other stores and found that because of the outstanding customer service Washington Diamond was the best place.

 

Quality

great quality for a great price

and the quality of the craftsmanship was superb. 

Their craftsmanship is excellent

their custom made settings were absolutely incredible

Their service, price, and quality have been exceptional.

The appraiser (independent) had nothing but high praise for the skill and detail of the engagement ring when it was done.

the staff is always welcoming and the quality of jewelry is incredible

The quality of their diamonds were excellent

The quality of their workmanship is top notch; 

 

Selection

wide selection of settings

able to create a custom setting for the diamond 

Great selection and outstanding customer service.

top-notch customer service and stock well out of the narrow cookie-cutter range of most stores.

Furthermore, the quality of the diamonds and setting are phenomenal

Their selection was great and their staff was very friendly

they have a great and very beautiful collection, and are willing to tailor each piece to your needs

The designs they had were very classy, sophisticated, delicate and exactly what I wanted.

felt that Washington Diamond had the best setting selection for the price. 

 

Satisfaction

Could not have been more pleased with the entire package

I could sum up my experience in a word it would be "personal"! 

customer service and product satisfaction speak for themselves!

I was treated with the upmost respect and care.

Great staff, and GREAT customer service. Very talented jewelers. Honest Pricing. 

I'm so impressed by Washington Diamond's customer service, value and professionalism. 

No high pressure sales pitch, just great customer service, great selection of diamonds, and great prices.

these guys are are in a league of their own.

 

Reputation

rated top jewelry store in DC area

I was told that I could put my faith and trust in them.  My friend was absolutely right. 

Can't say enough about their loyalty to customers.

WD is the place to go.

Washington Diamond defines what a modern day professional jeweler should be

 

Trust

I trust Washington Diamond

I now have a jeweler I trust 

Very professional and trustworthy services.

He is honest and friendly and does not try to "up sell" you

Washington Diamond truly understands the value of an honest, consultative sale

We feel that we've found a trusted jeweler that we can return to in the years to come!

I have never before seen such an honest, informative, comprehensive website for wedding and engagement rings in my life

 

Integrity

They have very high standards, 

At the end of the day, it came down to trust

 I was treated with the upmost respect and care

They're spectacular!

caring and professional and spent the time needed to ensure we were 100% happy.

so impressed by their knowledge and service

I felt very comfortable with them from the start, great knowledge and really listened

They made sure to let me know that if I ever had problems, they would take care of them immediately.

They listened to us and kept us in budget.

 

Helpful

My fiance says throughout the whole process they were incredibly helpful

extremely helpful navigating through the ring purchase

friendly, honest, creative, patient, and extremely knowledgeable

flexible and helpful and very thoughtful about the process. We felt comfortable there and the staff was always friendly and helpful.

patient, helpful, not pushy at all, and we actually had fun ring shopping! 

helpful and responsive even after the sale

I knew we were in great hands.

 

Conclusion

Washington Diamond is the epitome of outstanding customer service!

The service was absolutely phenomenal and the selection and prices they have are hard to beat.

They listened to me, helped answer questions I had from my own research, and provided outstanding diamond and setting options for me to select the perfect ring. I live 4 hours away and never set foot in the front door, but they made me feel comfortable, respected, and at home working with them.

high quality jewelry for a really great price that included an absolutely lovely sales and service team.

None of the other jewelers we visited even came close to the level of customer service and professionalism that Washington Diamond displayed.

The experience was fantastic. No high pressure sales pitch, just great customer service, great selection of diamonds, and great prices.

You really can't go wrong at Washington Diamond. The selection is great and the service is top notch

We live in Newport News so it was a trip to go - but definitely a well worth it trip

you are going to want to buy from them! 

Excellent selection, excellent service and very professional.

the customer service that you get from such professionals is worth shopping there for all of our wedding jewelry.

loved the quality and price. The service was great

He truly listens to his customers, educates them, and doesn't push anything on them. 

Washington Diamond made my search for an engagement ring a painless and straight-forward process.

very personable attitude and expert knowledge of engagement rings provided me with a superior jewelry shopping experience.

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